Guarantee conditions

1. The guarantor is Das Company a limited liability company based in Trzebini, ul. Przemysłowa 10, 32-540 Trzebinia, registered in the National Court Register by the District Court for Krakow-Śródmieście in Krakow XI Economic Division of the National Court Register at number: 0000451571, NIP: 6772373649, REGON: 122795114, share capital: PLN 4.2950.00 (hereinafter referred to as: "Seller‘).

2. You can contact the Vendor via:

   1. traditional mail at: Das Company Sp. z o.o., ul. Przemysłowa 10, 32-540 Trzebinia;

   2. e-mail at: biuro@dascompany.com;

   3. telephone number: +48 32 50 65 880;

   4. the contact form available on the Store's website;

   5. .chat available on the website of the Shop.

3. The customer should report defects under the guarantee using the special form on the website https://complaints.dascompany.com/

4. The seller gives customers a guarantee for all goods sold by him for a period12 monthsfrom the date of delivery of the Goods to the Customer and for 10 yearson the availability of spare parts for Goods. The guarantee is valid only in Poland.

5. The condition for the Seller to remove any non-compliance of the Goods with the contract or to replace the defective Goods into a new, in accordance with the provisions of these terms of warranty, is that the Customer has confirmation of the purchase of the Goods.

6. In order to exercise the rights attached to the guarantee, The Customer should transfer the Goods designated by the Seller to a transport or courier company which will collect the defective Goods from the Customer and deliver it to the Vendor's premises at the seller's expense. The customer should:

• attach to the consignment the purchase confirmation indicated in the preceding point,
• place the goods transferred in the original package with all the elements and accessories attached to the Goods and the printed content of the guarantee declaration sent The seller as defined in point 3.

Failure to comply with these requirements will result in failure to take into account the guarantee declaration.

7. The seller is obliged to recognise the warranty declaration within 14 days of delivery of the defective Goods by the Customer and within the same period inform the Customer of the inclusion or non-recognition of the guarantee declaration in writing or via e-mail.

8. Where a guarantee declaration is included, The seller will inform the Customer, within the period referred to in the preceding point, of planned actions to remove defects of the goods and will indicate the date by which the warranty repair will be carried out.

9. If the guarantee declaration is not included, The Seller will inform the Customer of the reason for not taking into account the warranty declaration and return the defective Goods to the Customer.

10. Where the defect of the Goods concerns the absence of a component of the Goods which should be attached in accordance with the Customer's Order, it is not necessary to provide the defective Goods referred to in point 6 of these Terms and the Seller:

• in the absence of delivery of the Goods by the Customer at its own expense, deliver to the Customer the missing element/-of the Goods within 30 days from the date of receipt of the covered guarantee declaration,
• in the case of delivery of the Goods by the Customer to the Vendor's premises as provided for in point 6, will install and install the missing item in the Towarze only at the express request of the Customer included in the warranty declaration.

11. If the defect of the Goods is that the Goods will not have the characteristics which the Seller has provided, or if the Goods or its component are damaged, The seller shall remove the specified deficiencies at his own expense and in his own capacity within 30 days of receipt of the covered guarantee declaration. The seller shall have the right to extend this period up to a maximum of 60 days from the date of receipt of the covered guarantee declaration, in particular where repair requires the import of spare parts from abroad or will not be available. About extending the deadline to remove defects, the Seller will inform the Customer in writing or email correspondence. After removing the faults, the Seller will deliver the Goods to the buyer on his own and at his own expense. Fixed or listed for non-failing items of Goods become the property of the Seller.

12. Where the defect cannot be removed, The seller shall exchange the defective goods for a copy free of defects within the time limits indicated above.

13. This guarantee applies only to defects resulting from a reason in the Sold Goods and does not cover damage to the Goods arising from other reasons, in particular if the defects of the Goods arise from:

• the faulty operation of the Customer, in particular if he used the Goods against the Terms of Use indicated by the Seller in the Online Store or did not comply with the instructions attached to the Goods, e.g. storage, maintenance, and any alterations and structural changes made by the Customer,
• if they are the result of a normal consumption of the Goods or incorrect storage/transport by the Customer,
• mechanical, chemical or thermal damage, accidents caused by random phenomena such as fire, power grid surges, electrical discharges, flooding, chemical activity, etc.
• modification, repair, alteration or alteration of the properties of the Goods by the Customer,
• proper wear and damage which has negligible effect on the value or operation of the Goods,
• normal operation (e.g. rusting of tarp mesh under the influence of water or soiling of tarp)

14. The hull elements may vary in colour and have microholes that do not affect the functionality of the tent, this is not a defect and therefore not subject to replacement on the basis of guarantees.

15. The warranty does not cover the wear of consumables such as rubbers and screws.

16. If construction changes or repairs are made outside the Service of the Vendor, the declaration of such repairs will result in the loss of warranty.

17. If the Customer is a Consumer, the use of the rights resulting from this guarantee does not exclude, restrict or suspend the rights conferred on the Customer by the Customer and at the expense of the Seller for the warranty of the defects of the goods. This guarantee does not affect these legal protection measures. In respect of purchasers who are Entrepreneurs, according to the Seller Store Rules, statutory warranty rights for defects of goods are excluded.

18. The Seller shall not be liable to the Entrepreneurs for damages resulting from the inability to use the Goods in repair, in particular the Client being the Entrepreneur shall not have the right to claim claims from the Seller for the loss of benefits.

19. The seller may deviate from the deadline for repairs if there are disruptions in his company's operations due to unforeseen circumstances which the company has no influence on - circumstances in the form of force majeure, e.g. general strike, regulation, action, restrictions or lack of government action, earthquake, floods, epidemics and other events of elementary nature forces which the Seller cannot overcome, and which he has not foreseen and could not foresee, and which are external to the Seller and its activities.

20. If, in the performance of his duties, the Seller has supplied the Customer instead of the Defective Goods Goods free of defects or has made substantial repairs to the Goods covered by the guarantee, the warranty period shall run again from the moment of delivery of the Goods free of defects or return the Repaired Goods. If the Seller has mentioned only a part of the Goods, the period indicated above shall be re-applyed to that part.

21. The warranty period shall be automatically extended by the period of notification and repair of the Goods by the Seller. Date and repair confirm protocol after repair, owner of the Goods.

22. The use of warranty services is not possible free of charge after the expiry date of the warranty, repair can only be done for payment. Where the defect of the Goods is not covered by this guarantee, the Seller may separately assess the repair of such defect.

23. Goods before repair should be cleaned by the Client.

24. The warranty repair shall not apply to operations described in the Terms of Use and instructions attached to the Goods to which the Customer is obliged in his own right and at his own expense as part of the maintenance.

25. The relevant provisions of the Civil Code shall apply to matters not governed by the terms of this Guarantee Charter.

26. The seller reserves the right to modify the provisions of this guarantee, however, any changes to the guarantee shall not apply retroactively.